Remote Enterprise CS Lead | AI-Driven Growth for Top Brands

Thanx; United States; Remote; GBP 67,000 - 77,000; Full time

Job summary

Thanx, a leading loyalty and guest engagement platform, is hiring an Enterprise Customer Success Manager to own strategy for a portfolio of large restaurant brands. You will drive executive-level relationships and align cross-functional teams across Sales, Support, Product, Engineering, and Finance to deliver measurable outcomes.

You will operate independently at the executive level, managing a book with multi-stakeholder dynamics, renewals, and growth opportunities, while leveraging AI to

Qualifications

• 6+ years in Customer Success or strategic account roles.
• Demonstrated track record as a strategist with cross-functional leadership.
• Executive presence capable of challenging VPs.
• Experience with renewal and expansion conversations.
• Fluency with AI tools used daily to inform decisions.

Responsibilities

• Account strategy: set the direction for your accounts and defend it in front of senior stakeholders, client-side and internal.
• Cross-functional leadership: define what’s needed, why it matters, and the impact it unlocks. Direct the work like a business owner; don’t just track it.
• Renewals: own and close the full cycle end to end, leading the negotiation with Finance and the VP of Customer Success.
• Champion development: find and grow the internal advocates who carry Thanx inside their organization.
• Growth: spot the accounts underperforming their potential and build the plan, including senior buy-in, to close the gap.
• AI-augmented account management: use AI daily across your book, from account planning and health monitoring to stakeholder comms and renewal prep.

Skills

Strategist mindset

Executive presence

Cross-functional leadership

Account management

Tools

AI tools

Analytics platforms

Job description

Thanx, a leading loyalty and guest engagement platform, is hiring an Enterprise Customer Success Manager to own strategy for a portfolio of large restaurant brands. You will drive executive-level relationships and align cross-functional teams across Sales, Support, Product, Engineering, and Finance to deliver measurable outcomes.

You will operate independently at the executive level, managing a book with multi-stakeholder dynamics, renewals, and growth opportunities, while leveraging AI to