Enterprise Restaurant Success Lead (Remote, Travel)

Yelp; Orlando (FL); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO 15 days + holidays

Parental leave 14 weeks

401(k) retirement plan

Employee stock purchase plan

Job summary

Yelp is seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You’ll own the full client journey from kickoff and go-live through adoption and renewal, working with operators from C‑suite to host stand.

You will lead end-to-end implementations, coordinate with sales, product, and engineering, and travel up to 50% for on-site reviews and kickoffs.

Qualifications

• 4–6+ years in enterprise customer success or account management.
• Experience managing multi-location or enterprise restaurant accounts.
• Strong project management and stakeholder coordination.
• Familiarity with restaurant technology ecosystem.

Responsibilities

• Own full lifecycle for a portfolio of multi-location restaurant groups using Yelp Host and Yelp Guest Manager.
• Lead end-to-end implementations: scoping, kickoff, configuration, testing, staff training, and go-live with milestones.
• Design phased rollouts and manage multiple deployments on time and scope.
• Partner with Enterprise Accounts for seamless sales-to-success handoffs.
• Drive adoption and demonstrate ROI in executive reviews.
• Own renewals and grow accounts through new locations and cross-sell Yelp Host and Yelp Guest Manager.
• Collaborate with Product, Engineering, Support, and Sales to resolve issues.
• Travel up to 50% for kickoffs and on-site reviews.

Skills

Enterprise CS

Account management

Project management

Stakeholder collaboration

Communication skills

Education

Bachelor's degree

PMP certification

Tools

Asana

Smartsheet

Monday.com

Jira

Salesforce

Job description

Yelp is seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You’ll own the full client journey from kickoff and go-live through adoption and renewal, working with operators from C‑suite to host stand.

You will lead end-to-end implementations, coordinate with sales, product, and engineering, and travel up to 50% for on-site reviews and kickoffs.