Remote Enterprise Restaurant Success Manager | ROI & Growth

Yelp; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Mental health support

PTO 15 days + holidays

Parental leave

401(k) retirement plan

Stock purchase plan

Professional development reimbursement

Work from home reimbursement

Job summary

Yelp is hiring an Enterprise Restaurant Success Manager to own the full client journey for large, multi-location restaurant brands using Yelp Host and Yelp Guest Manager. You’ll drive end-to-end implementations, manage cross-functional stakeholders, and partner with the sales team to ensure renewals and expansion across locations.

Expect to collaborate with executives and operators, design phased rollouts, and demonstrate measurable ROI through regular business reviews while traveling up to 50%.

Qualifications

• 4-6+ years in enterprise customer success, account management, or implementation in a SaaS company
• Experience managing multi-location (75+ unit) or enterprise restaurant/hospitality accounts
• Proven PM skills with complex, multi-stakeholder software implementations
• Ability to travel up to 50% and work with executives and operators

Responsibilities

• Own the full customer lifecycle for portfolio of multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager
• Lead end-to-end implementations: scoping, kickoff, configuration, testing, staff training, go-live
• Design phased rollouts from pilot locations to full deployment
• Partner with Enterprise Account Executives for seamless sales-to-success handoffs
• Drive adoption and demonstrate ROI in executive business reviews
• Own renewals and grow accounts through new locations and cross-selling

Skills

Project management

Enterprise SaaS

Stakeholder management

Restaurant tech knowledge

Cross-functional collaboration

ROI presentation

Tools

Asana

Smartsheet

Monday.com

Jira

Salesforce

Job description

Yelp is hiring an Enterprise Restaurant Success Manager to own the full client journey for large, multi-location restaurant brands using Yelp Host and Yelp Guest Manager. You’ll drive end-to-end implementations, manage cross-functional stakeholders, and partner with the sales team to ensure renewals and expansion across locations.

Expect to collaborate with executives and operators, design phased rollouts, and demonstrate measurable ROI through regular business reviews while traveling up to 50%.