Enterprise Restaurant Success Lead (Remote with Travel)

Yelp; Jersey City (NJ); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Full medical, vision, and dental cover

Mental health support

PTO 15 days

Wellness days

Paid holidays

Parental leave up to 14 weeks

401(k) retirement savings plan

Employee stock purchase plan

Professional development reimbursement

Work from home reimbursement

Job summary

Yelp is seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You'll own the full client journey from kickoff and go-live through adoption, renewal, and expansion.

You'll work with Yelp Host and Yelp Guest Manager across complex stakeholder groups, travel up to 50% for kickoffs and reviews, and partner with Sales, Product, and Engineering to deliver measurable ROI.

Qualifications

• 4–6+ years in enterprise customer success or related roles at a SaaS company.
• Experience managing multi-location (75+ units) or enterprise restaurant/hospitality accounts.
• Familiar with project management tools (Asana, Smartsheet, Monday.com, Jira, Salesforce).

Responsibilities

• Own full customer lifecycle for multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager.
• Lead end-to-end implementations: scoping, kickoff, configuration, testing, staff training, and go-live.
• Design phased rollouts from pilot locations to full deployment, managing multiple implementations.
• Partner with Enterprise Account Executives for seamless sales-to-success handoffs and navigate complex client structures.
• Drive adoption and demonstrate measurable ROI in executive business reviews.
• Own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager.
• Collaborate with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap.
• Travel strategically for kickoffs, go-lives, onsite reviews, and industry events—up to 50%.

Skills

Enterprise CS

Account management

Implementation

Project management

SaaS

Restaurant tech

Tools

Asana

Smartsheet

Monday.com

Jira

Salesforce

Job description

Yelp is seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You'll own the full client journey from kickoff and go-live through adoption, renewal, and expansion.

You'll work with Yelp Host and Yelp Guest Manager across complex stakeholder groups, travel up to 50% for kickoffs and reviews, and partner with Sales, Product, and Engineering to deliver measurable ROI.