Remote Enterprise Merchant Success Lead

ShipBob, Inc.; Ohio; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Paid holidays

Flexible time off

Discretionary bonus plan

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to grow and retain our enterprise merchants. You will manage strategic relationships at the executive level, drive proactive account planning, and coordinate cross-functionally to deliver measurable value for merchants and the business.

The role emphasizes building trusted partnerships, leading teams, and delivering world-class merchant experiences in a remote-capable setup across the United States.

Qualifications

• Must foster a positive team culture and lead cross-functional teams.
• Proven ability to build executive-level relationships with customers.
• Advanced proficiency with Microsoft Office Suite.

Responsibilities

• Collaborate with internal stakeholders to continuously improve merchant experience.
• Increase performance KPIs for enterprise merchants and ensure world-class service.
• Coach team members for growth with middle-market, complex merchants.
• Analyze merchant supply chain performance and advise proactive countermeasures.
• Conduct business reviews and track merchant growth and expansion opportunities.
• Maintain strategic relationships at all levels within merchant organizations.

Skills

Team leadership

Executive relationships

MS Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to grow and retain our enterprise merchants. You will manage strategic relationships at the executive level, drive proactive account planning, and coordinate cross-functionally to deliver measurable value for merchants and the business.

The role emphasizes building trusted partnerships, leading teams, and delivering world-class merchant experiences in a remote-capable setup across the United States.