Remote Enterprise Merchant Success Lead

ShipBob, Inc.; Lorida (FL); Remote; USD 110,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Bonus eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world-class experiences to our enterprise and strategic merchants from a remote location across the United States.

The role focuses on managing complex middle-market accounts expanding into new markets, diversifying fulfillment, and scaling rapidly. You will conduct strategic business reviews, communicate insights, and drive tactical account planning while reporting to the Manager, Merchant Success.

Qualifications

• 4-6 years of experience in sales and merchant services.
• Strong consultative selling and executive relationship building.
• Advanced skills in Microsoft Office Suite.

Responsibilities

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase performance KPIs for customers to deliver world-class results.
• Coach team members to advance performance with middle-market merchants.
• Analyze merchant supply chain performance and identify opportunities or risks.
• Conduct business reviews and track merchant growth for expansion.
• Build and maintain strategic relationships at executive levels.

Skills

Sales experience

Executive relationships

Consultative selling

Team leadership

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world-class experiences to our enterprise and strategic merchants from a remote location across the United States.

The role focuses on managing complex middle-market accounts expanding into new markets, diversifying fulfillment, and scaling rapidly. You will conduct strategic business reviews, communicate insights, and drive tactical account planning while reporting to the Manager, Merchant Success.