Enterprise Merchant Success Leader (Remote)

ShipBob, Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

ShipBob, Inc. is hiring a Senior Merchant Success Manager to drive the engagement and retention of our enterprise merchants from remote locations across the United States.

You will partner with internal teams and leaders to understand merchant needs, align strategic initiatives, and advocate for opportunities that expand eligibility, scale, and profitability. The role focuses on building trusted partnerships at the executive level, delivering insights, and guiding the account planning process to

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.

Job description

ShipBob, Inc. is hiring a Senior Merchant Success Manager to drive the engagement and retention of our enterprise merchants from remote locations across the United States.

You will partner with internal teams and leaders to understand merchant needs, align strategic initiatives, and advocate for opportunities that expand eligibility, scale, and profitability. The role focuses on building trusted partnerships at the executive level, delivering insights, and guiding the account planning process to