Remote Enterprise Implementation Manager

Ladders; United States; Remote; USD 109,000 - 166,000; Full time

Benefits offered by this job

Flexible remote work model

Professional development stipend

Comprehensive health and parentalleave

Above-market compensation includingbon

Equity

Job summary

Ladders is seeking a Manager, Enterprise Implementation - Core to lead a team delivering high-touch enterprise deployments. You will partner with Sales, Support, and Customer Success to ensure excellent customer outcomes across complex implementations.

This remote role emphasizes coaching, process improvement, and scalable operations as the organization grows. You will drive KPIs/OKRs, manage escalations at executive levels, and cultivate a strong team culture.

Qualifications

• 4+ years leading a services team with complex enterprise deployments.
• Experience in high-touch account management or implementations.
• Proven ability to manage escalations and executive relationships.
• Strong prioritization, work ethic and problem-solving skills.
• Bachelor’s degree required; PMP or similar is a plus.

Responsibilities

• Lead a team delivering high-touch enterprise implementations.
• Develop and manage executive-level stakeholder relationships.
• Collaborate across Sales, Support, and Customer Success.
• Coach consultants through complex technical implementations.
• Identify and implement process improvements for efficiency and automation.
• Drive KPIs and OKRs; manage team performance.
• Support team growth and uphold core cultural principles as scaling.

Skills

Stakeholder management

Escalations handling

Prioritization

Problem solving

Team leadership

Executive relationships

Project & program management

Education

Bachelor's degree (4-year)

PMP or similar certification

Tools

Gainsight

Job description

Ladders is seeking a Manager, Enterprise Implementation - Core to lead a team delivering high-touch enterprise deployments. You will partner with Sales, Support, and Customer Success to ensure excellent customer outcomes across complex implementations.

This remote role emphasizes coaching, process improvement, and scalable operations as the organization grows. You will drive KPIs/OKRs, manage escalations at executive levels, and cultivate a strong team culture.