Manager, Enterprise Implementation - Core

Ladders; United States; Remote; USD 109,000 - 166,000; Full time

Benefits offered by this job

Flexible remote work model

Professional development stipend

Comprehensive health and parentalleave

Above-market compensation includingbon

Equity

Job summary

Ladders is seeking a Manager, Enterprise Implementation - Core to lead a team delivering high-touch enterprise deployments. You will partner with Sales, Support, and Customer Success to ensure excellent customer outcomes across complex implementations.

This remote role emphasizes coaching, process improvement, and scalable operations as the organization grows. You will drive KPIs/OKRs, manage escalations at executive levels, and cultivate a strong team culture.

Qualifications

• 4+ years leading a services team with complex enterprise deployments.
• Experience in high-touch account management or implementations.
• Proven ability to manage escalations and executive relationships.
• Strong prioritization, work ethic and problem-solving skills.
• Bachelor’s degree required; PMP or similar is a plus.

Responsibilities

• Lead a team delivering high-touch enterprise implementations.
• Develop and manage executive-level stakeholder relationships.
• Collaborate across Sales, Support, and Customer Success.
• Coach consultants through complex technical implementations.
• Identify and implement process improvements for efficiency and automation.
• Drive KPIs and OKRs; manage team performance.
• Support team growth and uphold core cultural principles as scaling.

Skills

Stakeholder management

Escalations handling

Prioritization

Problem solving

Team leadership

Executive relationships

Project & program management

Education

Bachelor's degree (4-year)

PMP or similar certification

Tools

Gainsight

Job description

For our client, we are seeking a Manager, Enterprise Implementation - Core to join the team of a leader in the Enterprise Technology space.

This role will lead a team responsible for high-touch enterprise implementation work, with a focus on driving successful customer outcomes across complex deployments. You will partner closely with Sales, Support, and Customer Success to manage escalations, align stakeholders, and ensure smooth execution for high-value accounts. The position also calls for a strong operational mindset, with an emphasis on coaching, process improvement, and team performance as the organization continues to scale.

Location: Remote

Compensation: $109,480 – $165,600 annually

Responsibilities

• Manage team performance and drive results across KPIs and OKRs
• Own executive-level stakeholder relationships and resolve escalations for high-value accounts
• Collaborate cross-functionally with Sales, Support, and Customer Success
• Coach consultants through complex technical implementations
• Identify and implement process improvements for efficiency and automation
• Lead by example and foster an energizing team culture
• Support team growth and reinforce core cultural principles as the team scales

Qualifications

• 4+ years managing a services team with complex enterprise deployments
• Experience with medium- or high-touch account management or implementations
• Strong work ethic and prioritization skills
• Proven ability to manage escalations and executive relationships
• Familiarity with customer success CRM tools such as Gainsight
• Solutions-oriented with excellent problem-solving abilities
• Project/program management experience; PMP or similar preferred
• Bachelor's degree from a 4-year institution

Benefits

• Flexible, employee-led remote work model
• Professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation including performance-based bonuses and equity
• Opportunities for top performers to earn above-market compensation

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.