Remote Enterprise Identity Security Account Manager

Palo Alto Networks, Inc.; United States; Remote; MXN 600,000 - 1,200,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a high-performing Account Manager to lead enterprise client portfolios using Idira, our Next-Generation Identity Security Platform. You will guide customers in adopting PAM-enabled security, reducing identity risks, and aligning initiatives with our blueprint across security teams.

You will partner with CISOs and IAM leaders to drive retention, monetize expansions, and ensure successful cloud deployments across international customers.

Qualifications

• 4+ years of experience in Account Management, Customer Success, or Enterprise Sales within the cybersecurity industry.
• Strong foundational knowledge of IAM, PAM, and cloud security concepts (e.g., Just-in-Time access, Least Privilege, Zero Trust).
• Exceptional communication and presentation skills, with a proven ability to translate complex identity security risks into business value for C-suite executives.
• Demonstrated track record of meeting or exceeding renewal and expansion quotas in a SaaS-delivered software environment.
• Bachelor’s degree in Business, Computer Science, Cybersecurity, or a related field (or equivalent practical experience).

Responsibilities

• Client Relationship Management: Serve as trusted strategic advisor to CISOs, IAM Directors, and Security Operations leaders, ensuring high retention and customer satisfaction across your Idira account portfolio.
• Revenue Growth & Expansion: Identify up-sell and cross-sell opportunities within existing accounts. Drive the adoption of advanced Idira modules, including Machine Identity Security, Secrets Management, and Agentic (AI) Identity protections.
• Migration & Value Realization: Partner closely with solutions architects to help existing legacy PAM or CyberArk SaaS customers seamlessly transition to and fully leverage Idira’s next-generation cloud capabilities.
• Strategic Alignment: Work with customers to align their identity security initiatives with the Idira Identity Security Blueprint, helping them proactively map out risk reduction strategies against credential abuse and lateral movement.
• Contract & Renewal Management: Own the commercial lifecycle of your accounts, leading commercial negotiations for renewals, expansions, and true-ups.
• Cross-Functional Collaboration: Act as the voice of the customer by providing feedback to Palo Alto Networks product management, engineering, and support teams to continuously improve the Idira platform ecosystem.

Skills

Account Management

Customer Success

Enterprise Sales

IAM knowledge

PAM knowledge

Cloud security

Education

Bachelor’s degree

Job description

Palo Alto Networks, Inc. is seeking a high-performing Account Manager to lead enterprise client portfolios using Idira, our Next-Generation Identity Security Platform. You will guide customers in adopting PAM-enabled security, reducing identity risks, and aligning initiatives with our blueprint across security teams.

You will partner with CISOs and IAM leaders to drive retention, monetize expansions, and ensure successful cloud deployments across international customers.