Remote Enterprise Security Success Manager

Palo Alto Networks; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Palo Alto Networks is seeking an Enterprise Customer Success Manager to cultivate key relationships with Directors and Security teams across mid-to-large enterprises. You will drive onboarding, adoption, and value realization for IDIRA solutions—on-premises and cloud—while expanding the footprint through renewals and upsell opportunities.

You will collaborate with Account Executives, Security Architects, and Training teams, establishing strategic success plans, regular reviews, and health

Qualifications

• 5+ years relevant work experience in customer success, consulting, post-sales technical account management.
• Strong consulting and project management skills with proven results as trusted advisor.
• Excellent written and verbal communication skills for executive and end-user audiences.
• Experience with Cybersecurity/SaaS and enterprise software for large customers.
• Knowledge of cloud platforms (AWS, Azure, GCP) and on-prem environments.
• Understanding of directory services (Active Directory, LDAP, Azure) and security operations.
• Experience with enterprise software installation/support on Windows/UNIX.
• Travel up to 25%.

Responsibilities

• Own onboarding, adoption, and advocacy across a portfolio of customers.
• Build success plans with customers and help achieve objectives.
• Design and execute a value road-map for each customer in your portfolio.
• Establish regular cadence calls (Weekly, Monthly, Quarterly).
• Conduct quarterly business reviews to ensure outcomes from IDIRA solutions.
• Monitor customer health metrics and KPIs via dashboards.
• Act as trusted advisor to drive continued value of products/services.
• Collaborate with IDIRA Account Team to identify upsell/cross-sell opportunities.
• Develop success plans for at-risk customers and drive execution.
• Be the voice of the customer to internal teams.

Skills

Customer success

Enterprise software

Cloud architecture

Security SaaS

Job description

Palo Alto Networks is seeking an Enterprise Customer Success Manager to cultivate key relationships with Directors and Security teams across mid-to-large enterprises. You will drive onboarding, adoption, and value realization for IDIRA solutions—on-premises and cloud—while expanding the footprint through renewals and upsell opportunities.

You will collaborate with Account Executives, Security Architects, and Training teams, establishing strategic success plans, regular reviews, and health