Remote Strategic Customer Success Manager - Public Sector

Samsara; United States; Remote; USD 111,000 - 150,000; Full time

Benefits offered by this job

Flexible working model

Professional development stipend

Health insurance

Parental leave

Job summary

Samsara is seeking an Enterprise Customer Success Manager to work remotely with US-based customers. You will collaborate with Sales, Support, and Product to drive outcomes for top accounts and shape long-term partnerships.

The role requires 5+ years in senior CS, account management, or strategic consulting, plus experience with enterprise SaaS and technical products. OTE ranges reflect location and performance, with strong growth potential.

Qualifications

• 5+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Strong problem-solving skills and relationship-building with executives and engineers.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

Senior Customer Success

Account management

Strategic consulting

Enterprise SaaS

Technical products

Education

Bachelor’s degree from a 4-year institution

Job description

Samsara is seeking an Enterprise Customer Success Manager to work remotely with US-based customers. You will collaborate with Sales, Support, and Product to drive outcomes for top accounts and shape long-term partnerships.

The role requires 5+ years in senior CS, account management, or strategic consulting, plus experience with enterprise SaaS and technical products. OTE ranges reflect location and performance, with strong growth potential.