Remote Customer Success Manager - Growth & Retention

kozmetickesluzby.vecnakraska.sk - Jobboard; Newark (NJ); Remote; USD 70,000 - 90,000; Full time

Job summary

Achieve Test Prep is looking for a Customer Success Manager to work remotely. This role is focused on building strong relationships with customers, driving satisfaction, and ensuring retention and growth.

The ideal candidate will have over 3 years of experience in customer success or account management, and possess excellent communication and interpersonal skills. The position follows a full-time work schedule from 9:00 AM to 5:00 PM EST.

Qualifications

• 3+ years of relevant experience in customer success, account management, or related roles.
• Exceptional verbal and written communication skills.
• Strong interpersonal and customer service skills.

Responsibilities

• Build and maintain strong, long-term relationships with customers.
• Proactively identify and evaluate customer needs.
• Enhance customer training programs for service leverage.

Skills

Customer success experience

Verbal and written communication skills

Interpersonal skills

Organizational skills

Analytical mindset

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

Achieve Test Prep is looking for a Customer Success Manager to work remotely. This role is focused on building strong relationships with customers, driving satisfaction, and ensuring retention and growth.

The ideal candidate will have over 3 years of experience in customer success or account management, and possess excellent communication and interpersonal skills. The position follows a full-time work schedule from 9:00 AM to 5:00 PM EST.