Senior Customer Success Manager - Remote (Fintech/Crypto)

Notabene; New York (NY); Remote; USD 120,000 - 180,000; Full time

Job summary

Notabene, a US-based fintech infrastructure company, is seeking a Senior Customer Success professional to own enterprise accounts across the Americas. You will guide implementations, drive adoption, run business reviews, and manage renewals and expansions with executive sponsors.

You will sit with customers’ integration teams, review API docs, test calls, and troubleshooting to keep implementations on track.

Qualifications

• Based in the US, able to cover AMER customers.
• Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market.
• Comfort with technical products and APIs; able to discuss integration with customer engineers.
• Commercial ownership with renewals and upsells; retention/expansion responsibility.
• History of growing existing customers and collaborating with Sales.
• Doer who owns the detail and takes initiative.
• Patience for enterprise: long cycles and committee decisions.
• Experience across onboarding through expansion lifecycle.
• Good judgement and problem-solving for customer problems.
• Credibility with integration engineers and with CFO.
• Autonomous and proactive work style.

Responsibilities

• Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion.
• Mapping each customer for growth across adjacent units, entities, regions and products, and working with Sales to close new opportunities.
• Running renewals and upsells, including pricing and executive conversations.
• Conducting early business reviews to influence renewal outcomes.
• Working directly with customer integration teams: API docs, test calls, data, and troubleshooting.
• Guiding customers through Travel Rule programmes and stablecoin payment products.
• Keeping long implementations on track; managing executive attention through go-live and ramp.
• Building relationships across compliance, operations, engineering and the C-suite.
• Providing customer and competitor insights to product, sales and marketing.
• Keeping records current in HubSpot.
• Some on-call duty outside office hours.

Skills

Customer Success

Enterprise SaaS

Technical aptitude

Renewals Upsells

Cross-functional collaboration

Autonomy

Executive stakeholders

API familiarity

Job description

Notabene, a US-based fintech infrastructure company, is seeking a Senior Customer Success professional to own enterprise accounts across the Americas. You will guide implementations, drive adoption, run business reviews, and manage renewals and expansions with executive sponsors.

You will sit with customers’ integration teams, review API docs, test calls, and troubleshooting to keep implementations on track.