Remote Enterprise Customer Success Manager

Sainapse; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equity 0.05–0.1%

Job summary

Sainapse seeks an Enterprise Customer Success Manager in the San Francisco area, with on-site preference and remote flexibility. The role offers a base salary and equity, and requires building value into everyday operations through measurable outcomes.

You will lead adoption, value realization, renewal readiness, and expansion after go-live, while collaborating with cross-functional teams to ensure customer success and continued growth.

Qualifications

• Experience in enterprise customer success, technical account management, or consulting with measurable impact on adoption, retention, or expansion.
• Fluency with APIs, integrations, and enterprise workflows.
• Strong executive communication and commercial judgment.

Responsibilities

• Build success plans around measurable outcomes and maintain executive relationships.
• Drive adoption, conduct business reviews, and show customer value.
• Identify renewal risks early and coordinate recovery with teams.

Skills

Enterprise CS experience

Technical account management

Executive communication

Process optimization

Tools

APIs

Integrations

Enterprise workflows

Job description

Sainapse seeks an Enterprise Customer Success Manager in the San Francisco area, with on-site preference and remote flexibility. The role offers a base salary and equity, and requires building value into everyday operations through measurable outcomes.

You will lead adoption, value realization, renewal readiness, and expansion after go-live, while collaborating with cross-functional teams to ensure customer success and continued growth.