Remote Enterprise AI Success Manager | Adoption & Growth

SambaNova; United States; Remote; USD 148,500 - 181,500; Full time

Benefits offered by this job

Equity

Competitive benefits

Job summary

SambaNova Systems is seeking a Customer Success Manager to own post-sales relationships with a portfolio of enterprise accounts. This remote role in the United States requires guiding onboarding, adoption, renewal, and expansion to deliver measurable ROI.

You will collaborate with Solutions Engineers, Professional Services, and Product teams to drive success plans, monitor usage, and identify at-risk accounts while promoting expansion through cross-sell opportunities across departments.

Qualifications

• 5–10+ years in Customer Success or enterprise-facing roles.
• Ability to manage complex, multi-stakeholder accounts and build executive-level relationships.
• Working knowledge of AI/ML workflows or related enterprise platforms.
• Proven track record of driving adoption, retention, and expansion.
• Excellent project management and cross-functional collaboration skills.

Responsibilities

• Own post-sales relationship for a portfolio of enterprise accounts from onboarding to renewal and expansion.
• Build tailored success plans aligned to customer AI adoption goals.
• Lead onboarding and go-live efforts with cross-team coordination.
• Monitor adoption metrics and proactively identify churn risks with mitigation plans.
• Drive upsell and cross-sell opportunities by demonstrating value and new use cases.
• Synthesize customer feedback into product roadmap priorities for internal teams.
• Deliver executive business reviews showcasing ROI and usage trends.
• Partner with Sales, Solutions Engineering and Marketing for advocacy programs.

Skills

Customer Success

Account Management

Executive relationships

Cross-functional collaboration

Project management

Education

Bachelor's degree or equivalent

Tools

CRM software

Data analysis basics

Job description

SambaNova Systems is seeking a Customer Success Manager to own post-sales relationships with a portfolio of enterprise accounts. This remote role in the United States requires guiding onboarding, adoption, renewal, and expansion to deliver measurable ROI.

You will collaborate with Solutions Engineers, Professional Services, and Product teams to drive success plans, monitor usage, and identify at-risk accounts while promoting expansion through cross-sell opportunities across departments.