Enterprise Customer Success Manager

Sainapse; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equity 0.05–0.1%

Job summary

Sainapse seeks an Enterprise Customer Success Manager in the San Francisco area, with on-site preference and remote flexibility. The role offers a base salary and equity, and requires building value into everyday operations through measurable outcomes.

You will lead adoption, value realization, renewal readiness, and expansion after go-live, while collaborating with cross-functional teams to ensure customer success and continued growth.

Qualifications

• Experience in enterprise customer success, technical account management, or consulting with measurable impact on adoption, retention, or expansion.
• Fluency with APIs, integrations, and enterprise workflows.
• Strong executive communication and commercial judgment.

Responsibilities

• Build success plans around measurable outcomes and maintain executive relationships.
• Drive adoption, conduct business reviews, and show customer value.
• Identify renewal risks early and coordinate recovery with teams.

Skills

Enterprise CS experience

Technical account management

Executive communication

Process optimization

Tools

APIs

Integrations

Enterprise workflows

Job description

Enterprise Customer Success Manager

San Francisco on-site preferred; remote is acceptable · Full-time

Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based commission designed to strongly reward results. Visa sponsorship is not available.

Build lasting customer value

Enterprise AI creates value when it becomes part of everyday operations. Launch is only the beginning. You will own adoption, value realization, relationship health, renewal readiness, and expansion after go-live, combining commercial accountability with technical fluency.

What you will own

• Build success plans around measurable operational outcomes and maintain strong executive and working relationships.
• Drive adoption, lead evidence-based business reviews, and make customer value visible.
• Identify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders.
• Find expansion opportunities grounded in customer needs and demonstrated value.
• Turn successful approaches into reusable account playbooks and customer feedback into product improvements.

What you bring

• Enterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion.
• Technical fluency with APIs, integrations, and enterprise workflows.
• Clear executive communication, commercial judgment, and consistent follow-through.
• The ability to build the first useful process while staying close to customers.

What success looks like

Customers can explain the value they receive. Risks are visible early, renewals are earned, and expansion follows from useful outcomes. You will partner with Forward Deployment on implementation and the founders on commercial negotiations.

About Sainapse

Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work spans customer support and document and order workflows, with configurable autonomy and human review. We are also building account intelligence that connects customer signals.

We are a small team with broad ownership. We value first-principles thinking, direct communication, thoughtful use of AI, and evidence of customer impact. You will work closely with the founders and our product, engineering, and delivery teams.