Remote Enterprise Customer Success Manager

Johnson Controls, Inc.; Raleigh (NC); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus plan

Job summary

Johnson Controls is seeking a Customer Success Manager in the US to serve as a trusted advisor, driving value realization and post-implementation success for OpenBlue solutions. You will own customer relationships, promote adoption, and partner with internal teams to secure renewals and growth, while managing risks and opportunities across the lifecycle. This is a remote opportunity for US-based candidates and includes a competitive benefits package and bonus plan.

Qualifications

• 8+ years in customer-facing roles.
• 5+ years managing enterprise software customers or SaaS accounts.
• Proven ability to drive product adoption and business outcomes.
• Experience presenting to senior leadership.

Responsibilities

• Build relationships with customer stakeholders and sponsors.
• Define success metrics and measure outcomes.
• Lead business reviews to demonstrate value and set priorities.
• Promote platform adoption and best practices for Johnson Controls OpenBlue.
• Monitor health, usage, and engagement to identify risks and opportunities.
• Collaborate with internal teams to support renewals and expansions.
• Act as voice of the customer and coordinate with Product/Support/Engineering.
• Help scale and improve CS processes and playbooks.

Skills

Customer-facing

Enterprise software

Product adoption

CBRs

Travel up to 15%

Tools

BI tools

Job description

Johnson Controls is seeking a Customer Success Manager in the US to serve as a trusted advisor, driving value realization and post-implementation success for OpenBlue solutions. You will own customer relationships, promote adoption, and partner with internal teams to secure renewals and growth, while managing risks and opportunities across the lifecycle. This is a remote opportunity for US-based candidates and includes a competitive benefits package and bonus plan.