OpenBlue Energy & Customer Success Lead

Johnson Controls, Inc.; Tampa (FL); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

401K, medical, dental, and vision care

Job summary

Johnson Controls, Inc. is seeking an OpenBlue Customer Advisor in Tampa to drive successful customer outcomes across onboarding, adoption, advocacy, and retention. You will partner with customers to deliver value from OpenBlue AI-enabled software in smart, sustainable buildings.

The role requires background in HVAC/building automation, strong communication, and the ability to manage multiple customers in a fast-moving environment. Travel up to 10% may be required.

Qualifications

• Bachelor's degree required in engineering, business, or related field.
• Minimum 5+ years in HVAC/building automation or energy management.
• Experience delivering user training, product demos, and operational Q&A.
• Excellent written and verbal communication for cross-level stakeholders.

Responsibilities

• Responsible for end-to-end delivery of customer value for OpenBlue solutions.
• Manage Customer Onboarding with kickoff calls, deployment milestones, and success metrics.
• Lead Adoption activities: train customers, monitor usage, schedule 30–60–90 day check-ins.
• Perform Advocacy tasks: triage issues, provide basic support, capture feedback, and support Customer Reviews.
• Support Retention and Growth by ensuring customer success and seeking new value opportunities.

Skills

Customer relationship management

Project management

Communication skills

HVAC/building automation knowledge

OT deployment experience

Cross-functional collaboration

Education

Bachelor's degree in engineering, business, or related field

Tools

OpenBlue software

CRM software

Job description

Johnson Controls, Inc. is seeking an OpenBlue Customer Advisor in Tampa to drive successful customer outcomes across onboarding, adoption, advocacy, and retention. You will partner with customers to deliver value from OpenBlue AI-enabled software in smart, sustainable buildings.

The role requires background in HVAC/building automation, strong communication, and the ability to manage multiple customers in a fast-moving environment. Travel up to 10% may be required.