Remote Senior Manager, Customer Success — MedTech

Remote Co.; United States; Remote; USD 137,000 - 236,000; Full time

Job summary

Johnson & Johnson's Ethicon unit is seeking a Senior Manager, Customer Success to support the MedTech Supply Chain Digital Strategy & Innovation program within Digital Excellence.

You will serve as the primary relationship lead for assigned areas, craft high‑value digital opportunities, and ensure adoption, measurable outcomes, and sustained value across the portfolio.

Remote work options may be considered; up to 15% travel worldwide as needed.

Qualifications

• Eight years of relevant professional experience.
• Experience in Customer Success, Digital Transformation, or portfolio governance.
• Strong analytics and data-driven decision making.

Responsibilities

• Build trusted relationships with leaders and align priorities.
• Qualify opportunities and coordinate with PM, solutioning, and governance teams.
• Lead customer discovery and translate needs into value cases.
• Influence portfolio prioritization, funding, and governance decisions.
• Partner to strengthen customer engagement and adoption.
• Define and track outcomes and metrics for value realization.

Skills

Customer Success

Digital Transformation

Portfolio Management

Data Analytics

Cross-functional Leadership

Executive Reporting

Communication Skills

Education

Bachelor's degree

Tools

Dashboards

Job description

Johnson & Johnson's Ethicon unit is seeking a Senior Manager, Customer Success to support the MedTech Supply Chain Digital Strategy & Innovation program within Digital Excellence.

You will serve as the primary relationship lead for assigned areas, craft high‑value digital opportunities, and ensure adoption, measurable outcomes, and sustained value across the portfolio.

Remote work options may be considered; up to 15% travel worldwide as needed.