Remote Customer Success Manager: Growth & Retention

J.D. Power; California (MO); Remote; USD 57,000 - 75,000; Full time

Job summary

JD Power in the United States is seeking a Customer Success Manager to act as a trusted advisor for a defined portfolio of automotive dealers and dealer groups. You will ensure customers derive measurable value from our software and data products, driving satisfaction, retention, and account growth.

You will tailor engagement by tier, lead high-touch partnerships, conduct QBRs, and collaborate with Sales, Implementation, and Product teams to deliver outcomes.

Qualifications

• Minimum three years of F&I or Sales Management dealership experience.
• Alternative is five years of related automotive vendor experience in automotive finance.
• Excellent relationship-building, communication, and interpersonal skills, including confidence partnering with senior decision-makers.
• Analytical mindset with ability to interpret data (usage, adoption, NPS, health scores) to drive action and decision-making.
• Demonstrated problem-solving ability—comfortable navigating ambiguity and influencing cross-functional teams.
• Knowledge of working with subscription-based data products and services (desirable).
• Strong customer focus.

Responsibilities

• Serve as the primary point-of-contact and advocate for your assigned customer portfolio.
• Develop strategies to retain existing customers and prevent churn.
• Engage with customers based on defined segmentation, tiering strategy, and account playbooks.
• Act as a strategic advisor—translating customer business goals into actionable success plans.
• Partner with Customer Solutions on requested product enhancements, representing the Voice of Customer.
• Conduct Quarterly or Executive Business Reviews with highest tier customers to review performance, ROI, and opportunities.

Skills

Relationship-building

Communication

Analytical mindset

Problem-solving

Senior stakeholder partnership

Job description

JD Power in the United States is seeking a Customer Success Manager to act as a trusted advisor for a defined portfolio of automotive dealers and dealer groups. You will ensure customers derive measurable value from our software and data products, driving satisfaction, retention, and account growth.

You will tailor engagement by tier, lead high-touch partnerships, conduct QBRs, and collaborate with Sales, Implementation, and Product teams to deliver outcomes.