Remote Enterprise Customer Success Manager - Growth & ROI

OpenLoop Health, Inc.; Des Moines (IA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

FSA/HSA flexible spending accounts

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance

Job summary

OpenLoop Health, Inc. is hiring an Enterprise Customer Success Manager to drive long-term client relationships and growth.

You will collaborate with Success leadership, align client outcomes with product capabilities, and manage strategic, data-driven reviews across a diverse healthcare tech portfolio. The role supports remote work or at our Des Moines HQ, offering exposure to executive stakeholders, complex integrations, renewals, and expansion opportunities.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 5+ years in Customer Success or Account Management (B2B SaaS preferred) focused on retention and revenue growth.
• Experience with system integrations and APIs to support business processes.
• Comfortable discussing contracts, upsells, and renewals.

Responsibilities

• Drive account growth and diversification by expanding footprint and introducing new products.
• Define success with clients and track KPIs to ensure ROI.
• Monitor health signals to mitigate churn and protect retention.
• Act as primary contact for executive stakeholders and become a trusted advisor.
• Navigate integrations to align OpenLoop with client workflows and data exchange.
• Lead renewals and upsells with Sales and Leadership involvement.
• Synthesize client feedback into actionable insights for the Product team.
• Guide onboarding and lifecycle management from implementation to go-live.
• Conduct Business Reviews to showcase ROI and plan for scaling.

Skills

Account Management

SaaS

Customer Success

Data-Driven

Renewals/Upsells

Stakeholder Mgmt

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

OpenLoop Health, Inc. is hiring an Enterprise Customer Success Manager to drive long-term client relationships and growth.

You will collaborate with Success leadership, align client outcomes with product capabilities, and manage strategic, data-driven reviews across a diverse healthcare tech portfolio. The role supports remote work or at our Des Moines HQ, offering exposure to executive stakeholders, complex integrations, renewals, and expansion opportunities.