Remote Enterprise Customer Success Manager - Growth & ROI

OpenLoop Health, Inc.

Des Moines (IA)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision plans

FSA/HSA flexible spending accounts

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance

Job summary

OpenLoop Health, Inc. is hiring an Enterprise Customer Success Manager to drive long-term client relationships and growth.

You will collaborate with Success leadership, align client outcomes with product capabilities, and manage strategic, data-driven reviews across a diverse healthcare tech portfolio. The role supports remote work or at our Des Moines HQ, offering exposure to executive stakeholders, complex integrations, renewals, and expansion opportunities.

Qualifications

Bachelor's degree in Business, Healthcare Administration, or related field.
5+ years in Customer Success or Account Management (B2B SaaS preferred) focused on retention and revenue growth.
Experience with system integrations and APIs to support business processes.
Comfortable discussing contracts, upsells, and renewals.

Responsibilities

Drive account growth and diversification by expanding footprint and introducing new products.
Define success with clients and track KPIs to ensure ROI.
Monitor health signals to mitigate churn and protect retention.
Act as primary contact for executive stakeholders and become a trusted advisor.
Navigate integrations to align OpenLoop with client workflows and data exchange.
Lead renewals and upsells with Sales and Leadership involvement.
Synthesize client feedback into actionable insights for the Product team.
Guide onboarding and lifecycle management from implementation to go-live.
Conduct Business Reviews to showcase ROI and plan for scaling.