Remote Customer Success Manager - Key Accounts

Cennox; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Cennox is seeking a Customer Success Manager for a full-time remote role in the US. You will build strong client relationships, manage service accounts, and coordinate with field and support teams. This role emphasizes contract review, issue resolution, and proactive account growth.

Ideal candidates bring proficient Microsoft Office skills, solid organizational ability, and experience in customer success. The position offers a remote work setup with regular client engagement and performance

Qualifications

• Experience with Microsoft Office Suite and related applications.
• Strong ability to manage time and tasks and multitask effectively.
• Industry knowledge and practical experience in customer success or service.

Responsibilities

• Establish strong relationships with existing clients and be their single point of contact for Cennox.
• Develop and maintain a Business Account Manual (BAM) for all service accounts and distribute to relevant teams.
• Review customer contracts to understand obligations and expectations at a high level.
• Act as the primary contact for service-related issues including escalations and invoice disputes promptly.
• Schedule regular meetings with each client and maintain meeting minutes; conduct video conferences as needed.
• Review monthly reporting and suggest improvements to performance and customer satisfaction; explore additional Cennox services for new opportunities.
• Daily review of the customer billing queue.
• All other duties as assigned.

Skills

Customer relationship building

Time management

Multitasking

Industry knowledge

Organizational abilities

Tools

Microsoft Office

Job description

Cennox is seeking a Customer Success Manager for a full-time remote role in the US. You will build strong client relationships, manage service accounts, and coordinate with field and support teams. This role emphasizes contract review, issue resolution, and proactive account growth.

Ideal candidates bring proficient Microsoft Office skills, solid organizational ability, and experience in customer success. The position offers a remote work setup with regular client engagement and performance