Remote Enterprise Customer Success Manager

Lifted; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Lifted is seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.

You will own retention, drive adoption with Hiring Managers, and collaborate with cross-functional teams to deliver value at scale.

Qualifications

• 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers.
• Experience with consumption-based business models and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus.
• Demonstrated history of building enduring customer relationships with key stakeholders.

Responsibilities

• Partner with customers to achieve Talent/Workforce goals, driving adoption with Hiring Managers.
• Provide expert consultation on workforce talent sourcing/management, integrations, and product configurations.
• Build and execute Customer Success Plans to maximize value and ensure Healthy customers.
• Maintain engagement with Hiring Managers to drive adoption and expansion with existing users, including QBRs and meetings.
• Own retention and churn mitigation, forecast, and collaborate with Sales on growth opportunities.
• Contribute to product feedback loops and communicate roadmap and vision to customers.
• Collaborate with Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research.
• Exercise sound judgment and resilient, proactive problem-solving; travel to visit key stakeholders.

Skills

Customer Success

Account Management

Sales

Tools

SSO

HRIS

Job description

Lifted is seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.

You will own retention, drive adoption with Hiring Managers, and collaborate with cross-functional teams to deliver value at scale.