Remote Enterprise Customer Success Manager

Job4Travelers; Los Angeles (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Distributed work environment

Learning budget

Annual compensation review

Recognition rewards

Travel opportunities

Wellness Platform

Team sprints & events

Job summary

Canonical seeks an Enterprise Customer Success Manager for a remote role in the United States. You will cultivate long-term customer relationships, drive adoption of Ubuntu and related services, and align success plans with business goals.

You will coordinate with Sales, Engineering, and Support, manage a regional portfolio, run weekly reviews, and advocate for customers to influence product roadmaps. Fluency in EN/ES/PT is a plus.

Qualifications

• Minimum 5 years of work experience with IT-related projects (Linux OS, data applications, cloud, storage, networking, security, IoT).
• Excellent presentation skills with the ability to guide conversations about complex software.
• Experience building and improving internal processes while delivering on customer projects.
• Team player capable of working with all departments and levels.

Responsibilities

• Onboard customers and introduce them to Canonical products and support processes.
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to deliver engagement plans.
• Manage a portfolio of customers in a geographic region and identify renewal risks.
• Lead weekly customer and business reviews with cross-functional teams.

Skills

Customer-facing skills

Cloud & data centre

Agile methodologies

Multilingual (EN/ES/PT)

Stakeholder management

Presentation skills

Tools

Salesforce

Jira

CRM systems

Job description

Canonical seeks an Enterprise Customer Success Manager for a remote role in the United States. You will cultivate long-term customer relationships, drive adoption of Ubuntu and related services, and align success plans with business goals.

You will coordinate with Sales, Engineering, and Support, manage a regional portfolio, run weekly reviews, and advocate for customers to influence product roadmaps. Fluency in EN/ES/PT is a plus.