Remote Customer Success Leader - Enterprise SaaS Growth

Liquibase Inc.; Oregon; Ibrido; USD 140.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first culture

Home office allowance

Equity

Comprehensive health, vision, and dent

Generous PTO and holidays

401k match (US)

Growth opportunities

No punks, no jerks culture

Descrizione del lavoro

Liquibase is seeking a Customer Success Leader to drive retention and expansion across a managed book of business. You will own renewal and expansion targets, build scalable CS processes, and partner with Sales, Product, and Engineering to ensure customer success at scale.

You will lead and develop managers and ICs, own health metrics, and shape post-sale strategy to maximize net revenue retention across Enterprise customers.

Competenze

• Minimum 3+ years in an Account Management leadership role.
• Proven track record owning renewals and expansion revenue in B2B SaaS/enterprise software.
• Experience as an individual contributor Account Manager with strong retention results.
• Strong operational chops: create playbooks, dashboards, forecasting models using data.
• Excellent executive presence with customer and internal leadership.
• Experience selling to engineering leaders in large enterprises.
• Bachelor's degree or equivalent work experience.
• Located in the United States.

Mansioni

• Own retention and expansion targets across your book of business with 95%+ gross retention and 110%+ net retention.
• Define and oversee account management strategy to transform underutilized customers into expanding accounts.
• Identify at-risk accounts early and execute risk mitigation plans to protect ARR.
• Foster multi-threaded executive relationships with CTOs, VPs of Engineering, and Database leaders.
• Drive adoption by reducing implementation timelines and ensuring team-by-team activation.
• Act as liaison between customers and internal teams to inform product and customer success improvements.

Conoscenze

Net revenue retention

Executive relationships

Risk management

Forecasting & dashboards

Leadership in CS/AM

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Liquibase is seeking a Customer Success Leader to drive retention and expansion across a managed book of business. You will own renewal and expansion targets, build scalable CS processes, and partner with Sales, Product, and Engineering to ensure customer success at scale.

You will lead and develop managers and ICs, own health metrics, and shape post-sale strategy to maximize net revenue retention across Enterprise customers.