Remote Enterprise Customer Success Lead

Ladders; United States; Remote; USD 125,000 - 165,000; Full time

Benefits offered by this job

401(k) plan with matching contributors

Comprehensive Medical, Dental & Vision

Paid Time Off and Company Holidays

Job summary

Ladders is seeking a Customer Success Executive to lead the client success strategy for enterprise and mid-market accounts in the Real Estate & Construction space. This role serves as a trusted advisor, translating business needs into practical solutions that improve ROI and the customer experience.

You will collaborate with sales, marketing and product teams to drive advocacy, support integrations, and deliver a consistent client journey across remote delivery.

Qualifications

• Bachelor’s degree in business, management, or marketing; MBA preferred.
• 5+ years of experience in Customer Success, Client Services, or Account Management.
• Extensive experience with SaaS platforms and Commercial Real Estate or Facilities Management.
• Proven ability to conduct business assessments and translate findings into solutions.
• Exceptional communication skills for diverse audiences, including C-suite executives.
• Strong problem-solving and analytical skills with a focus on continuous improvement.
• Proficient in MS Office (Excel, PowerPoint, Word).

Responsibilities

• Define and execute a strategic vision for enhancing client success.
• Cultivate relationships with enterprise and mid-market clients to drive value realization.
• Establish trusted advisor relationships with clients and deliver consistent value.
• Conduct strategic business reviews to maximize client experience and ROI.
• Collaborate with marketing and sales on customer advocacy initiatives and case studies.
• Manage client expectations while balancing satisfaction and realistic goals.
• Coordinate cross-departmental efforts for client projects and integrations.

Skills

Communication skills

Relationship building

Strategic thinking

Problem solving

Analytical skills

Education

Bachelor’s degree in business, management, or marketing

MBA preferred

Tools

SaaS platforms

Excel

PowerPoint

Word

Job description

Ladders is seeking a Customer Success Executive to lead the client success strategy for enterprise and mid-market accounts in the Real Estate & Construction space. This role serves as a trusted advisor, translating business needs into practical solutions that improve ROI and the customer experience.

You will collaborate with sales, marketing and product teams to drive advocacy, support integrations, and deliver a consistent client journey across remote delivery.