Remote Enterprise CSM - Revenue Ownership
Mento
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Benefits offered by this job
Job summary
Mento is seeking a senior revenue-focused account leader to own a $5M–$6M book of mid-market and enterprise partnerships. You will drive end-to-end success, including implementation, utilization, renewal, and expansion, working directly with People and L&D leaders in top tech companies.
You will own the relationships, run executive reviews, and collaborate with the Account Manager on separate tracks, with autonomy and accountability.
Qualifications
- 7+ years in customer success or account management at a B2B SaaS or tech company with real seniority.
- Owned large books end to end with retention and expansion targets.
- Operates with HR, People Ops, and L&D buyers and understands ROI of coaching.
Responsibilities
- Manage a $5M–$6M book end to end across 35–45 mid market and enterprise partnerships.
- Lead renewals and expansion with quarterly revenue target and renewal conversations.
- Build durable trust with People/HR and L&D buyers and frame coaching ROI.
- Run executive business reviews and high-stakes partner touchpoints.
- Represent partners in cross-functional discussions and drive issues to resolution.
- Document playbooks and improve processes to strengthen the program.
Skills
Tools
Job description
Mento is seeking a senior revenue-focused account leader to own a $5M–$6M book of mid-market and enterprise partnerships. You will drive end-to-end success, including implementation, utilization, renewal, and expansion, working directly with People and L&D leaders in top tech companies.
You will own the relationships, run executive reviews, and collaborate with the Account Manager on separate tracks, with autonomy and accountability.
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