Enterprise CSM: ROI & Growth Leader (Remote)

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% Remote Work (work from anywhere)

Learning & development $500/year

Family days

Birthday day off

Open leadership communication

Competitive salaries

Job summary

Simetrik is seeking a Customer Success Manager – Enterprise (Mexico, remote) to own value realization across a portfolio of enterprise customers. You will drive adoption, ROI conversations, and renewal readiness while expanding opportunities with senior stakeholders.

You will partner with Product, Revenue, and Operations to deliver measurable outcomes, maintain accurate CRM activity, and lead executive reviews that showcase value and strategic impact across your accounts.

Qualifications

• Bachelor’s degree required or equivalent in business/engineering/marketing.
• 4+ years in SaaS/enterprise customer-facing roles with renewals and expansions.
• Ability to connect customer outcomes to revenue impact and ROI discussions.
• Strong stakeholder management and executive presence.
• Fluent in English; Spanish is a plus.

Responsibilities

• Own the end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with senior stakeholders.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, accountability.
• Translate product usage into business-impact ROI conversations.
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand.
• Detect and mitigate risk early using health indicators and adoption signals.

Skills

Executive presence

Analytical mindset

ROI conversations

Stakeholder management

CRM documentation

English fluent

Spanish a plus

Education

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

Tools

CRM systems

Job description

Simetrik is seeking a Customer Success Manager – Enterprise (Mexico, remote) to own value realization across a portfolio of enterprise customers. You will drive adoption, ROI conversations, and renewal readiness while expanding opportunities with senior stakeholders.

You will partner with Product, Revenue, and Operations to deliver measurable outcomes, maintain accurate CRM activity, and lead executive reviews that showcase value and strategic impact across your accounts.