Senior Enterprise CSM: Strategic Partnerships & Growth (Remote)

Precision Labs; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Fully remote

Competitive salary + equity

Medical, dental, vision

Job summary

Mento is seeking a senior, revenue-owning Customer Success/Account Manager to manage a $5M–$6M ARR portfolio across 35–45 mid‑market to enterprise accounts. You’ll own implementation, utilization, renewals, and expansion from day one, acting as the strategic partner to People and L&D leaders.

You will renew and expand with an eye on NRR, collaborate with the VP of Customer Experience, and align coaching ROI with client business goals while operating with autonomy in a fast-moving, remote-first

Qualifications

• 7+ years in customer success or account management at a B2B SaaS or tech company, with real seniority.
• You know the HR, L&D, and People Ops buyer cold.
• You are commercially sharp and relationally excellent, both.
• You operate like an owner in ambiguity.
• You believe in coaching.
• You are operationally fluent.

Responsibilities

• Manage a $5M–$6M book end to end across 35–45 mid market and enterprise partnerships.
• Lead renewals and expansion, targeting growth and guarding NRR around 140%.
• Build trust with People/HR buyers and frame coaching ROI for CFOs.
• Run impact reviews and executive business conversations without losing the room.
• Represent partners in cross-functional conversations and drive issues to resolution.
• Help document and improve playbooks for scalable account management.

Skills

Senior relationship management

Strategic partner management

CRM proficiency

Tools

HubSpot

Job description

Mento is seeking a senior, revenue-owning Customer Success/Account Manager to manage a $5M–$6M ARR portfolio across 35–45 mid‑market to enterprise accounts. You’ll own implementation, utilization, renewals, and expansion from day one, acting as the strategic partner to People and L&D leaders.

You will renew and expand with an eye on NRR, collaborate with the VP of Customer Experience, and align coaching ROI with client business goals while operating with autonomy in a fast-moving, remote-first