Remote Enterprise Strategy CS Manager — Exec Partnerships

Ladders; United States; À distance; USD 120 000 - 145 000; Plein temps

Avantages offerts par ce poste

Remote work option

Exposure to AI tools

Senior stakeholder interaction

Résumé du poste

Ladders is seeking a Strategic Customer Success Manager, Enterprise to partner with large enterprise customers in a high-velocity B2B SaaS environment, focusing on retention, expansion and long-term value.

You will own executive relationships, map success plans to business outcomes, coordinate with account teams, and guide renewals while surfacing growth opportunities and ensuring health across the portfolio.

Qualifications

• 10+ years of enterprise Customer Success, Strategic Account Management, or similar in B2B SaaS.
• At least 5 years managing complex enterprise customers with high-value operations.
• Proven track record in renewals, retention planning, and growth strategies.
• Strong executive presence with the ability to engage C-suite stakeholders.
• Excellent analytical skills and program management judgment.
• Technical fluency to understand integrations and delivery constraints.
• Experience with LLM-based and agentic AI systems and tools.

Responsabilités

• Own a portfolio of enterprise customers with a plan for success and expansion.
• Maintain a comprehensive customer success plan and roadmap.
• Monitor customer and commercial health metrics across the portfolio.
• Develop executive relationships by demonstrating impact on business outcomes.
• Lead Executive Business Reviews focused on value and prioritization.
• Oversee the full renewal process early to mitigate risks and ensure success.
• Collaborate with Account Management to identify and document expansion opportunities.

Connaissances

Enterprise CS

Strategic account mgmt

Renewals

Executive presence

Analytics

Program management

AI tools familiarity

Outils

LLM-based AI tools

Description du poste

Ladders is seeking a Strategic Customer Success Manager, Enterprise to partner with large enterprise customers in a high-velocity B2B SaaS environment, focusing on retention, expansion and long-term value.

You will own executive relationships, map success plans to business outcomes, coordinate with account teams, and guide renewals while surfacing growth opportunities and ensuring health across the portfolio.