Senior Enterprise CSM — Remote, Executive Partnerships

Portside; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work

Health insurance

Generous PTO

Career development

Dynamic environment

Job summary

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large, enterprise, aviation accounts. You will guide each customer through onboarding, cadence, training, reporting, renewal, and expansion, delivering measurable value and building durable executive relationships along the way.

This role partners closely with Sales, the onboarding team, Renewal Specialists, Product, and Marketing to execute a consistent, high-touch engagement motion across the

Qualifications

• 5+ years in SaaS Customer Success, Account Management, or enterprise-facing roles.
• Experience owning multi-phase engagement models across onboarding, adoption, renewal, and expansion.
• Proven ability to build and maintain relationships with senior and C-suite stakeholders.
• Strong data-driven approach with reporting and health scoring.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own end-to-end journey for a portfolio of enterprise accounts across onboarding, cadence, training, reporting, renewal, and expansion.
• Lead external kickoff meetings and guide customers through onboarding motion.
• Build and maintain a custom success plan aligned to customer goals.
• Run bi-annual/quarterly reviews and monthly/bi-monthly operational reviews.
• Deliver up to 8 hours of annual training per account.
• Drive renewal cadence with Renewal Specialist and forecast accurately.
• Identify expansion signals and surface opportunities to Account Executive.
• Leverage digital success layer for QBRs, product briefings, and journeys.
• Track usage, health scores, and account analytics to identify at-risk accounts.
• Serve as primary contact and executive relationship owner.
• Partner with Product/Engineering to relay feedback and influence roadmap.
• Support customer advocacy through references, testimonials, and case studies.
• Maintain accurate account data and engagement history in CRM.
• Represent Portside at industry conferences and events.

Skills

Executive presence

SaaS experience

Customer success

Account management

CRM proficiency

Education

Bachelor’s degree

Tools

CRM systems

Analytics tools

Job description

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large, enterprise, aviation accounts. You will guide each customer through onboarding, cadence, training, reporting, renewal, and expansion, delivering measurable value and building durable executive relationships along the way.

This role partners closely with Sales, the onboarding team, Renewal Specialists, Product, and Marketing to execute a consistent, high-touch engagement motion across the