Remote Enterprise CSM: Retention & Growth Leader

Avolution; Oregon; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote US

Healthcare coverage

401K match

Life Insurance

STD

HSA

PTO 20 days

Birthday leave

Sick days

Parental leave

Job summary

Avolution is looking for an experienced Customer Success Manager to manage a portfolio of enterprise customers in the US. You will own retention, renewals and expansion, translate product value to executives and work cross-functionally with Consulting, Product, Support and Sales.

You will travel regularly to spend time with customers and understand their environments. The role emphasizes strategic account management, commercial ownership and hands-on execution, with room to grow into leadership

Qualifications

• 5+ years' experience in Customer Success, Account Management or similar role.
• Experience owning both retention and growth with a personal commercial target.
• Experience managing complex enterprise customers with multiple stakeholders, including executives.
• Strong discovery skills and ability to connect customer goals to measurable outcomes.
• Strong negotiation skills and commercial judgment.
• Excellent organization, forecasting and portfolio management.
• Excellent written and verbal communication.
• Ability to learn complex products and use cases quickly.

Responsibilities

• Own a portfolio of 30-45 enterprise customers ($1.5-2.5M ARR), responsible for retention, renewals and expansion.
• Build success plans tied to each customer's business priorities and measurable outcomes.
• Map accounts and build multi-threaded relationships across customer organizations, including executives.
• Translate complex technical use cases into clear business value.
• Identify risk early and put clear plans in place to address it.
• Proactively identify and develop expansion opportunities.
• Own renewals and growth opportunities through to negotiation and signature.
• Maintain accurate forecasts, clear next steps and Salesforce discipline.
• Work closely with Consulting, Product, Support and Sales to deliver strong customer outcomes.
• Travel regularly to spend meaningful time with customers in person.
• Support enterprise procurement processes, including tenders, RFIs, RFPs and single-source justifications.

Skills

Customer Success

Account Management

Forecasting

Negotiation

Discovery

Stakeholder Management

Tools

Salesforce

Job description

Avolution is looking for an experienced Customer Success Manager to manage a portfolio of enterprise customers in the US. You will own retention, renewals and expansion, translate product value to executives and work cross-functionally with Consulting, Product, Support and Sales.

You will travel regularly to spend time with customers and understand their environments. The role emphasizes strategic account management, commercial ownership and hands-on execution, with room to grow into leadership