Enterprise CSM: Strategic Growth & Retention

Cervin; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & bonus

Equity

Healthcare coverage

401(k)

Catered lunch in NYC office

Unlimited PTO + shutdowns

Job summary

Vendelux, a fast-growing B2B SaaS company in New York City, is seeking an Enterprise Customer Success Manager to own a portfolio of strategic accounts. You will lead onboarding, adoption, renewals, upsells, and negotiations, while driving retention and long-term partnerships across a high-growth client base.

This hybrid role requires regular travel to client sites and collaboration with cross-functional teams.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or a hybrid of both
• Proven track record owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously
• Relentless approach to retention and relationship building
• Comfortable traveling to meet customers in person
• Highly accountable self-starter who doesn’t need chasing for updates
• Strong communicator capable of navigating difficult conversations with customers and stakeholders

Responsibilities

• Function as a true account manager across the full customer lifecycle—from onboarding to renewals and upsells
• Own a portfolio of accounts, juggling 9+ active workstreams
• Lead onboarding and training programs to drive fast time-to-value
• Run proactive meeting campaigns and renewal processes to prevent churn
• Negotiate renewals and expansions with strong ROI business cases
• Drive retention with creative approaches across channels including LinkedIn, in-person visits, and pilots
• Travel to customer sites a minimum of 2 days per month to strengthen relationships
• Contribute to community building via webinars, case studies, and events

Skills

Customer Success

Account Management

B2B SaaS

High-growth

Job description

Vendelux, a fast-growing B2B SaaS company in New York City, is seeking an Enterprise Customer Success Manager to own a portfolio of strategic accounts. You will lead onboarding, adoption, renewals, upsells, and negotiations, while driving retention and long-term partnerships across a high-growth client base.

This hybrid role requires regular travel to client sites and collaboration with cross-functional teams.