Enterprise CSM — Security & Growth (Remote)

KnowBe4, Inc.; United States; Remote; USD 84,000 - 94,000; Full time

Job summary

KnowBe4, Inc. is seeking a Customer Success Manager (Enterprise) for a remote role in the United States to manage strategic accounts with 1000+ employees and oversee onboarding, renewals, and growth opportunities.

You will build executive relationships, develop success plans, monitor adoption, and drive value across KnowBe4’s platform, aligning with business goals and security objectives. Strong communication and CRM experience are essential.

Qualifications

• Associate’s Degree or equivalent work experience and education preferred.
• Experience managing accounts with complex IT systems.
• Experience managing accounts with 1000+ employees.
• Experience in communicating with high level executives in enterprise level accounts.
• Familiarity with IT security concepts and practices.
• Experience with Salesforce or other CRM systems.
• Excellent verbal and written communications.
• Strong time management and organization skills.
• Ability to build rapport via phone, email and video conferencing.

Responsibilities

• Forge relationships with new and existing customers, including executives, and understand their objectives.
• Develop a strategy and plan to achieve customer objectives through a consultative approach.
• Assess SAT program maturity and plan security culture improvements with leadership.
• Help administrators develop and manage a mature security awareness program.
• Maintain professionalism in handling enterprise accounts.
• Leverage assessments to design programs that improve security culture.
• Manage onboarding steps including configuration, training, and end-user campaigns.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption, and health metrics.
• Conduct periodic business reviews to ensure satisfaction and value.
• Drive cross-functional initiatives to improve customer experience and loyalty.
• Coordinate renewal processes with Renewal Specialist.
• Identify add-ons and upsell opportunities; coordinate cross-sell activities.
• Meet and exceed performance targets and maintain CRM data quality.

Skills

Account management

Executive communication

IT security familiarity

CRM systems

Time management

Collaboration

Education

Associate’s Degree or equivalent

Tools

Salesforce

Microsoft Excel

Gmail

Google Docs

Job description

KnowBe4, Inc. is seeking a Customer Success Manager (Enterprise) for a remote role in the United States to manage strategic accounts with 1000+ employees and oversee onboarding, renewals, and growth opportunities.

You will build executive relationships, develop success plans, monitor adoption, and drive value across KnowBe4’s platform, aligning with business goals and security objectives. Strong communication and CRM experience are essential.