Remote Enterprise Technical CSM & Growth Lead

Hidden Jobs; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid locations SF/NY/Columbus

Remote within US

Unlimited PTO with minimum 3 weeks

Full medical/dental/vision for you and

One Medical membership

Wellness stipend up to $150/mo

Therapy stipend up to $350/mo for 6 mo

12 weeks parental leave

Donation matching up to $1000/year

$500 home office stipend

Offsite retreats

Diversity & equal opportunity

Job summary

Hidden Jobs is seeking a Technical Customer Success Manager to blend hands‑on technical work with strategic account ownership, supporting enterprise engineering and documentation teams from onboarding through renewal and expansion. You will read code and debug alongside customers while driving long‑term account growth.

This role owns accounts end to end, leads implementation kickoffs, QBRs, and escalations, and acts as a product SME who guides customers through OpenAPI specs, CI/CD workflows,

Qualifications

• Excellent communication and organization to manage multiple customer projects.
• Ability to read OpenAPI specs and debug with HTML/CSS/JS and SSO/auth.
• Strong problem-solving mindset with independence before escalation.
• Experience using AI workflows or prompts to automate tasks.
• Comfort working with customers and cross-functional teams.
• Track record as a trusted technical partner with customers.

Responsibilities

• Own a portfolio of enterprise accounts end to end, onboarding, adoption, renewal, and expansion, as the primary technical and strategic contact.
• Lead recurring customer touchpoints such as implementation kickoffs, working sessions, QBRs, and escalations.
• Act as the product SME, answering questions in real time and debugging with customer teams.
• Hands-on with implementations by reviewing OpenAPI specs, wiring CI/CD via CLI or API tools, debugging JS/CSS/auth, and prototyping before ENG.
• Use AI tools to draft implementation plans, analyze account health, triage requests, prototype scripts, and automate tasks.
• Identify expansion opportunities and partner with Sales to close them, feeding product/bug feedback to teams.

Skills

Outstanding communication

Organizational skills

Multitasking

Cross-functional collaboration

Problem solving

AI tooling

OpenAPI

Tools

Git

Command line

Job description

Hidden Jobs is seeking a Technical Customer Success Manager to blend hands‑on technical work with strategic account ownership, supporting enterprise engineering and documentation teams from onboarding through renewal and expansion. You will read code and debug alongside customers while driving long‑term account growth.

This role owns accounts end to end, leads implementation kickoffs, QBRs, and escalations, and acts as a product SME who guides customers through OpenAPI specs, CI/CD workflows,