Remote Enterprise Client Success Manager — Adoption & ROI

Doximity; United States; Remote; USD 91.000 - 138.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401k match

Flexible PTO

Company holidays

Paid pare

Zusammenfassung

Doximity is seeking a Client Success Manager, Enterprise to guide health system IT teams and end users through the launch and adoption of our Enterprise clinical workflow tools. You will drive client satisfaction and ensure a seamless rollout across high-volume accounts.

You will collaborate across Product, Support, Marketing, and Relationship Management to coordinate deployments, provide training and documentation, measure ROI, and support contract renewals.

Qualifikationen

• 4+ years of client-facing experience in the healthcare industry.
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

Aufgaben

• Lead clients through a successful implementation, from onboarding to product configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.
• Build strong relationships with key stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients through strategic positioning.
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
• Partner with Relationship Management to facilitate seamless contract renewals.

Kenntnisse

Client-facing experience

Healthcare industry

Communication

Presentation skills

Analytical thinking

Problem solving

Independent

Tools

SSO integration

Jobbeschreibung

Doximity is seeking a Client Success Manager, Enterprise to guide health system IT teams and end users through the launch and adoption of our Enterprise clinical workflow tools. You will drive client satisfaction and ensure a seamless rollout across high-volume accounts.

You will collaborate across Product, Support, Marketing, and Relationship Management to coordinate deployments, provide training and documentation, measure ROI, and support contract renewals.