Remote Enterprise CSM for Healthcare SaaS Leaders

Doximity; United States; Remote; USD 91,000 - 138,000; Full time

Benefits offered by this job

Equity (where applicable)

Annual bonus or incentive compensation

Medical, dental, and vision insurance

401(k) with company match

Flexible paid time off and holidays

Paid parental leave

Professional development and learning

Wellness resources

Remote work stipend

Job summary

Doximity is seeking an experienced Enterprise Client Success Manager to guide health system IT teams and end-users through onboarding, implementation, and ongoing adoption of our Enterprise clinical workflow tools. You will drive client satisfaction, ROI, and strong product adoption in a remote U.S.

role. The role emphasizes coordinating with Product, Support, and Marketing while managing high-volume client engagements and cross-functional collaboration.

Qualifications

• 4+ years of client-facing experience in healthcare industry
• Strong communication, customer service, and presentation skills
• Excellent attention to detail and analytical thinking
• Quick learner with problem-solving skills and ability to work independently
• Comfortable in a fast-paced, evolving environment
• Experience managing technical implementations such as SSO integration

Responsibilities

• Lead clients through a successful implementation from onboarding to configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows for a smooth launch.
• Conduct kickoff meetings and implementation calls with a focus on scaled account management post-onboarding.
• Develop and maintain project timelines for clients and internal teams.
• Provide training, user documentation, and educational resources with Marketing support.
• Coordinate with Support, Product, and Marketing to address client needs and resolve issues proactively.

Skills

Enterprise implementation management

Scaled account management

Healthcare IT stakeholder navigation

ROI storytelling and engagement

Job description

Doximity is seeking an experienced Enterprise Client Success Manager to guide health system IT teams and end-users through onboarding, implementation, and ongoing adoption of our Enterprise clinical workflow tools. You will drive client satisfaction, ROI, and strong product adoption in a remote U.S.

role. The role emphasizes coordinating with Product, Support, and Marketing while managing high-volume client engagements and cross-functional collaboration.