Remote Client Success Manager

Doxim; Buford (GA); Híbrido; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Doxim is hiring a Client Success Representative to build strong client relationships and guide customers toward business goals using Doxim’s solutions. You’ll own onboarding, adoption, and full lifecycle support from order entry to invoicing, coordinating with sales for renewals and growth.

The role focuses on driving value, resolving concerns, and collaborating with cross-functional teams to ensure long-term client retention and satisfaction.

Formación

• 2-5 years’ experience in client success, printing/mail or related industry.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a customer-focused mindset.

Responsabilidades

• Serve as the primary Client Success point of contact for accounts.
• Lead onboarding, ensure successful implementation and outcomes.
• Drive adoption by guiding usage and aligning with business objectives.
• Manage day-to-day relationships across order entry, production, delivery, invoicing.
• Own issue resolution and coordinate cross-functional escalation.
• Identify expansion opportunities with Sales for upsell and renewals.
• Capture feedback to improve satisfaction and retention.

Conocimientos

Analytical skills

Account management

Mail service ops (USPS)

Attention to detail

Educación

Post secondary degree preferred

Herramientas

MS Office

CRM Systems

AI Tools

Descripción del empleo

Doxim is hiring a Client Success Representative to build strong client relationships and guide customers toward business goals using Doxim’s solutions. You’ll own onboarding, adoption, and full lifecycle support from order entry to invoicing, coordinating with sales for renewals and growth.

The role focuses on driving value, resolving concerns, and collaborating with cross-functional teams to ensure long-term client retention and satisfaction.