Remote Enterprise Client Success Manager

Jobicy; United States; Remote; USD 91,000 - 138,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible paid time off and company HOL

Paid parental leave

Professional development and learning

Job summary

Doximity is seeking a Client Success Manager, Enterprise, to guide health system IT teams and end-users through launch and adoption of our Enterprise clinical workflow tools.

You will lead implementations, coordinate cross-functional teams, provide training and documentation, and track ROI for a high-volume client base.

This remote role offers a competitive total compensation package and opportunities to influence product adoption across leading U.S. health systems.

Qualifications

• 4+ years of client-facing experience in the healthcare industry.
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

Responsibilities

• Lead clients through a successful implementation, from onboarding to product configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.
• Build strong relationships with key stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients through strategic positioning.
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
• Partner with Relationship Management to facilitate seamless contract renewals.

Skills

Healthcare client-facing experience

Strong communication & presentation

Problem solving & independent work

Process improvement mindset

Tools

SSO integration

Job description

Doximity is seeking a Client Success Manager, Enterprise, to guide health system IT teams and end-users through launch and adoption of our Enterprise clinical workflow tools.

You will lead implementations, coordinate cross-functional teams, provide training and documentation, and track ROI for a high-volume client base.

This remote role offers a competitive total compensation package and opportunities to influence product adoption across leading U.S. health systems.