Remote Enterprise Customer Success Leader - ROI & Growth

Kontakt.io

United States

Remote

USD 110,000 - 160,000

Full time

14 days+

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Job summary

Kontakt.io is seeking a Customer Success Manager, Enterprise Accounts, to own post-deployment success for strategic healthcare customers. You will partner with clinical, operational, IT, and executive stakeholders to drive adoption, ROI, renewals, and expansion across Kontakt.io’s platform.

You will lead strategic, cross-functional initiatives, develop outcome-driven success plans, and help scale the enterprise CS practice with repeatable processes ensuring sustained value realization for

Qualifications

6+ years of Customer Success experience with enterprise healthcare organizations or similar SaaS/tech platforms.
Proven ability to lead executive-level conversations and build trusted partnerships.
Experience driving adoption, ROI, and renewal/expansion in complex environments.
Strong CRM experience, preferably Salesforce, and data-driven decision making.

Responsibilities

Own post-deployment success for strategic enterprise healthcare customers.
Partner with clinical, operational, IT and executive stakeholders to drive adoption and ROI.
Develop outcome-driven success plans aligned to customer goals (safety, visibility, efficiency).
Coordinate cross-functionally to support renewals, expansion, and long-term growth.
Help scale Kontakt.io’s Enterprise CS practices with repeatable processes.