Enterprise Client Success Manager - Healthcare (Remote)

Doximity; San Francisco (CA); Hybrid; USD 91,000 - 138,000; Full time

Benefits offered by this job

Equity

Annual bonus

401(k) with company match

Flexible PTO

Company holidays

Parental leave

Professional development

Wellness resources

Remote work stipend

Job summary

Doximity is seeking a Client Success Manager, Enterprise to guide health system IT teams and end users through the launch and adoption of our Enterprise clinical workflow tools. You’ll drive client satisfaction, lead onboarding, configure products, and manage post-onboarding engagement.

You’ll collaborate across product, marketing, and support, develop timelines, provide training and documentation, track ROI, and steward renewals with key stakeholders.

Qualifications

• 4+ years of client-facing experience in the healthcare industry.
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Experience managing technical implementations, such as SSO integration.

Responsibilities

• Lead clients through a successful implementation, from onboarding to product configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.
• Build strong relationships with key stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients through strategic positioning.
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
• Partner with Relationship Management to facilitate seamless contract renewals.

Skills

Communication

Customer service

Presentation skills

Attention to detail

Analytical thinking

Independent work

Problem solving

Fast learner

Adaptability

SSO integration

Job description

Doximity is seeking a Client Success Manager, Enterprise to guide health system IT teams and end users through the launch and adoption of our Enterprise clinical workflow tools. You’ll drive client satisfaction, lead onboarding, configure products, and manage post-onboarding engagement.

You’ll collaborate across product, marketing, and support, develop timelines, provide training and documentation, track ROI, and steward renewals with key stakeholders.