Remote Enterprise Client Success Manager

Abclegalservices; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Matching retirement plan

Paid time off and holidays

Life and disability insurance

Flexible spending accounts

Employee assistance program

Pet insurance

Job summary

Abclegalservices is seeking a customer success manager to manage a portfolio of enterprise legal clients, leveraging account data to identify risks, improve service, and grow partnerships. You will onboard new clients, configure data exchanges, and ensure reliable information flow.

You will review weekly activity, lead business reviews with client leaders, address escalations, and collaborate on expansion opportunities. Familiarity with BI dashboards and AI tools helps drive proactive outcomes.

Qualifications

• 3–5 years of experience in customer success, account management, or client-facing operations.
• Ability to analyze imperfect or complex data, identify patterns, and explain conclusions clearly.
• Comfort working with dashboards and business intelligence tools.
• Strong client meeting facilitation and concise written follow-up skills.
• Organization and prioritization skills across a portfolio of accounts.
• Demonstrated use of AI tools in day-to-day work.

Responsibilities

• Review account activity, pricing, service coverage, and outcomes each week, then turn findings into actions.
• Lead regular business reviews with client leaders and communicate performance clearly.
• Address client escalations and identify ways to improve satisfaction and results.
• Support expansion conversations when client needs and account performance indicate an opportunity.
• Onboard new clients and configure data exchanges, including field mapping, secure file access, and result codes.
• Use AI tools to assist with analysis, drafting, and earlier detection of account risks.

Skills

Customer success

Account management

Data analysis

BI dashboards

Client meeting facilitation

AI tool usage

Organization & prioritization

Tools

EDI

SFTP

AI prompts

Job description

Abclegalservices is seeking a customer success manager to manage a portfolio of enterprise legal clients, leveraging account data to identify risks, improve service, and grow partnerships. You will onboard new clients, configure data exchanges, and ensure reliable information flow.

You will review weekly activity, lead business reviews with client leaders, address escalations, and collaborate on expansion opportunities. Familiarity with BI dashboards and AI tools helps drive proactive outcomes.