Remote Legal Client Success Architect

Intapp; Oregon; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Wellness program

Flexible time off

Volunteer time off

Donation matching

Job summary

Intapp seeks a Client Success Manager for the Legal industry to drive adoption and value across a tier of law-firm clients from a remote US Central/West location. This individual contributor role guides clients and optimizes solutions while collaborating with product and account teams.

You will monitor adoption data, run structured outreach, and build new success plays to deliver measurable outcomes for clients and for Intapp's growth.

Qualifications

• 5+ years of experience in client success serving professional services firms.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Intake, Conflicts and Terms or the risk management and compliance domain in law or professional service firms.
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor's degree required.

Responsibilities

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

Skills

Client success

Consultative communication

Data-driven decision making

Legal industry experience

Education

Bachelor's degree

Tools

Intapp Intake

Conflicts & Terms

Job description

Intapp seeks a Client Success Manager for the Legal industry to drive adoption and value across a tier of law-firm clients from a remote US Central/West location. This individual contributor role guides clients and optimizes solutions while collaborating with product and account teams.

You will monitor adoption data, run structured outreach, and build new success plays to deliver measurable outcomes for clients and for Intapp's growth.