Remote Customer Success Manager for Legal SaaS Growth

Assembly Software; United States; A distancia; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Vision plan

Disability coverage

Supplemental insurance

401(k)

Flexible time off

Paid parental leave

Employee Assistance Program

Descripción de la vacante

Assembly Software is a fully remote company serving personal injury and legal firms, with three brands: Neos, Needles, and TrialWorks. The Customer Success Manager will own a portfolio of law firm accounts, drive adoption, and lead proactive outreach, health reviews, and client training to ensure renewal and expansion signals are captured.

You will work across time zones, connect via Teams, and help clients maximize value from our platform while enjoying a comprehensive benefits package and

Responsabilidades

• Own a portfolio of law firm accounts from onboarding end, driving adoption and value.
• Conduct proactive outreach, health reviews, and training to keep clients engaged.
• Catch usage dips or health score slips early and prevent renewal problems.
• Identify expansion or referral signals and route them as qualified leads.

Herramientas

Teams

Descripción del empleo

Assembly Software is a fully remote company serving personal injury and legal firms, with three brands: Neos, Needles, and TrialWorks. The Customer Success Manager will own a portfolio of law firm accounts, drive adoption, and lead proactive outreach, health reviews, and client training to ensure renewal and expansion signals are captured.

You will work across time zones, connect via Teams, and help clients maximize value from our platform while enjoying a comprehensive benefits package and