Remote Client Success Manager - Legal Tech & Case Strategy

Social Leverage; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Social Leverage is looking for a Customer Success Manager to enhance client experiences and ensure smooth case progression in family law matters. This role emphasizes ownership, proactive problem-solving, and collaboration with attorneys. Ideal candidates thrive in fast-paced environments and possess strong communication skills.

We seek a tech-savvy individual who can creatively identify bottlenecks and advocate for clients while driving operational efficiency.

This position is fully remote within the United States.

Qualifications

• Strong ownership mindset with proactive problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to thrive in fast-paced work environments with effective time management.

Responsibilities

• Own case progression from intake to resolution while engaging attorneys.
• Communicate consistently with clients and attorneys for updates.
• Identify and resolve bottlenecks in the case workflow creatively.

Skills

Case Management

Communication Skills

Customer Relationship Management

Data Analysis

Legal Research

Problem Solving

Project Collaboration

Technical Savvy

Time Management

Job description

Social Leverage is looking for a Customer Success Manager to enhance client experiences and ensure smooth case progression in family law matters. This role emphasizes ownership, proactive problem-solving, and collaboration with attorneys. Ideal candidates thrive in fast-paced environments and possess strong communication skills.

We seek a tech-savvy individual who can creatively identify bottlenecks and advocate for clients while driving operational efficiency.

This position is fully remote within the United States.