Remote Customer Success Lead - LegalTech Growth

LegalOn Technologies; United States; Remote; USD 85,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

LegalOn Technologies is seeking a Customer Success Manager in the United States to be the primary contact for customers, ensuring they maximize the value of our platform and receive proactive guidance and support throughout their journey.

As an early member of the CS team, you will onboard new clients, educate users, gather feedback, and collaborate with Product and Sales to drive renewals and expansion while maintaining strong relationships.

Qualifications

• 4+ years in customer success or account management, preferably in legal tech.
• JD or relevant work experience in legal/contract review preferred.
• Excellent communication and interpersonal skills with customers.

Responsibilities

• Establish and maintain strong relationships with buyers and product users.
• Understand customer needs and align solutions with business goals.
• Onboard and train customers, ensuring early success and adoption.
• Provide proactive support and coordinate with technical teams for issue resolution.
• Solicit feedback and relay customer needs to product and sales teams.
• Monitor usage and health metrics; identify renewal and upsell opportunities.
• Maintain accurate records and generate reports on customer success metrics.

Skills

CRM software

Communication skills

Problem solving

Education

JD or relevant legal/contract review experience

Job description

LegalOn Technologies is seeking a Customer Success Manager in the United States to be the primary contact for customers, ensuring they maximize the value of our platform and receive proactive guidance and support throughout their journey.

As an early member of the CS team, you will onboard new clients, educate users, gather feedback, and collaborate with Product and Sales to drive renewals and expansion while maintaining strong relationships.