Remote Customer Success Manager - LegalTech Growth

Legalon; United States; Remote; USD 85,000 - 97,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Generous PTO

Health, dental, and vision insurance

401(k)

Professional development opportunities

Job summary

LegalOn Technologies is seeking a highly motivated Customer Success Manager to join as an early member of the team. You will be the primary contact for customers, helping them maximize the benefits of our AI-driven contract review and governance platform.

This role offers visibility to leadership and a chance to shape scalable onboarding, training, and ongoing support. You will build strong relationships, educate customers on product value, and collaborate with sales to renew and upsell while

Qualifications

• 4+ years in customer success or account management, preferably in legal or tech.
• JD or relevant experience in legal/contract review space is strongly preferred.
• Excellent communication and interpersonal skills with the ability to build strong customer relationships.
• Strong problem-solving and analytical abilities.
• Determined and adaptable, thriving in a fast-paced, evolving environment.

Responsibilities

• Establish and maintain long-term relationships with buyers and users of our product.
• Develop a deep understanding of our products and services; educate customers on maximizing value.
• Guide new customers through onboarding and provide ongoing training.
• Collaborate with technical support to resolve customer issues promptly.
• Solicit customer feedback and relay needs to product teams.
• Monitor usage and satisfaction to identify renewal and upsell opportunities.
• Maintain accurate records and generate reports on customer health and success metrics.

Skills

CRM software

Customer relationships

Communication skills

Problem-solving

Adaptability

Education

JD or relevant work experience in legal/contract review space

Tools

CRM software

Job description

LegalOn Technologies is seeking a highly motivated Customer Success Manager to join as an early member of the team. You will be the primary contact for customers, helping them maximize the benefits of our AI-driven contract review and governance platform.

This role offers visibility to leadership and a chance to shape scalable onboarding, training, and ongoing support. You will build strong relationships, educate customers on product value, and collaborate with sales to renew and upsell while