Client Success Manager, Enterprise

Doximity; United States; Remote; USD 91,000 - 138,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Flexible PTO

Company holidays

Paid pare

Job summary

Doximity is seeking a Client Success Manager, Enterprise to guide health system IT teams and end users through the launch and adoption of our Enterprise clinical workflow tools. You will drive client satisfaction and ensure a seamless rollout across high-volume accounts.

You will collaborate across Product, Support, Marketing, and Relationship Management to coordinate deployments, provide training and documentation, measure ROI, and support contract renewals.

Qualifications

• 4+ years of client-facing experience in the healthcare industry.
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

Responsibilities

• Lead clients through a successful implementation, from onboarding to product configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.
• Build strong relationships with key stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients through strategic positioning.
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
• Partner with Relationship Management to facilitate seamless contract renewals.

Skills

Client-facing experience

Healthcare industry

Communication

Presentation skills

Analytical thinking

Problem solving

Independent

Tools

SSO integration

Job description

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.

About the Role

As Client Success Manager, Enterprise, you’ll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement.

• Lead clients through a successful implementation, from onboarding to product configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.
• Build strong relationships with key stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients through strategic positioning.
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
• Partner with Relationship Management to facilitate seamless contract renewals.

Location

Remote, United States

What We're Looking For

We're excited to meet candidates who have many of the following qualifications:

• 4+ years of client-facing experience in the healthcare industry
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

Compensation

The anticipated total compensation for this role is $90,667 - $137,520 depending on factors such as experience, skills, location, and internal equity.

• Base salary
• Equity (where applicable)
• Annual bonus or incentive compensation (where applicable)

Benefits

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid pare