Remote Enterprise Automation Strategist

n8n GmbH; Oregon; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity

Remote-first

Hackathons

Education stipend

Open source support

Health plans

401(k) match

Pension contributions

Dental & Vision

Life insurance

Job summary

n8n GmbH is seeking an Enterprise Customer Success Leader to scale automation deployments for large enterprise customers in the United States. You will own the business, adoption, and governance workstreams across high-value deployments, guiding customers from executive kickoff to successful closeouts with a focus on measurable outcomes.

You will build automation operating models, define ownership and prioritization, and collaborate with Forward Deployed Engineers to translate problems into

Qualifications

• Enterprise deployment experience in a B2B software company.
• On-site customer experience to drive adoption in complex environments.
• Ability to map business processes and identify automation opportunities.
• Help define governance, ownership, and operating models for scale.
• Ability to build value cases, estimate impact, and prioritize a roadmap.
• Technical fluency to understand architecture and demos.
• Ability to navigate across organizational levels and build trust.
• Strong storytelling skills for senior stakeholders.
• Willingness to travel 30–50% for on-site engagements in Europe.
• Excellent English communication across technical, operational, and executive audiences.

Responsibilities

• Lead the organizational workstream during on-site deployments from kickoff to closeout.
• Collaborate with Forward Deployed Engineer to convert problems into adopted workflows.
• Maintain focus on high-value opportunities beyond purely technical work.
• Help customers implement an automation operating and governance model for scale.
• Define ownership, decision-making, enablement, and adoption practices across teams.
• Build customer capability by embedding automation into daily operations.
• Map customer processes to uncover high-impact automation opportunities across environments.
• Develop and manage an automation roadmap with clear ROI criteria and sequencing.
• Craft business cases in customer language and connect automation to executive priorities.
• Build trust across technical teams, operators, and senior stakeholders; identify expansion signals.

Skills

Enterprise deployment

On-site customers

Process mapping

Operating model

ROI & prioritization

Technical fluency

Organizational navigation

Storytelling

Travel readiness

English fluency

Job description

n8n GmbH is seeking an Enterprise Customer Success Leader to scale automation deployments for large enterprise customers in the United States. You will own the business, adoption, and governance workstreams across high-value deployments, guiding customers from executive kickoff to successful closeouts with a focus on measurable outcomes.

You will build automation operating models, define ownership and prioritization, and collaborate with Forward Deployed Engineers to translate problems into